Field Support Scientist - Clinical (Europe)

Job ID
2020-2528
Category
Global Support Services
Location : City
Any European Location

Job Description

JOB OBJECTIVE: Provides European technical and sales support to customers in the application of STR products and services outside of forensics and paternity including data analysis and interpretation. Position will support customers across various segments in Europe including pharmaceuticals, biotechnology, academia and clinical.

 

Candidate will work out of home. Preferably near a major Airport.

ESSENTIAL DUTIES:

Field and Demo related duties:

1. Develop and conduct product demonstrations and trainings in customer laboratories as the “technical product expert” for the chemistries, related instrumentation, and applications. Focus will be on the Clinical application of STR chemistries and capillary electrophoresis-based analyses. Provide technical advice, troubleshoot, and provide product recommendations and solutions.

2. Partner with regional/European sales staff to answer questions regarding Promega products and technologies. Partner with Technical Service to report customer feedback, report incidents and to collaborate to address customer inquiries. Provide pre- and post-sale support as needed.

3. Collaborate with European Sales and Branches, Scientific Applications, Global Clinical Collaborations Management Team, Technical Services and Clinical Marketing team to coordinate and schedule in field reagent demonstrations and trainings. Actively provide feedback regarding customer requirements, success, general product improvements and customer perceptions of competitor product offerings and how Promega products compare.

In-house and product application related duties:

4. Perform application experiments as assigned based on customer requirements/concerns and corporate need. Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation, and integration. Maintain clear and complete records of laboratory procedures, communicate results and complete Field Trip Reports. Initial focus of application work will be on STR reagents, applications and related instrumentation.

5. Work cooperatively and effectively with European Sales, Global Marketing, Technical Services, R&D, Scientific Application and other Field Support Scientist as required, to support improvements in the design, application, sales and support of Promega products and processes.

6. Stay current in technical knowledge in order to provide recommendations and troubleshoot technical questions from customers. Provide information to customers in a positive and professional manner

7. Evaluate, validate, and comment on products and related protocols in new product development as defined by the design control aspect of our quality system. Provide feedback to product teams as an internal field test when necessary.

8. Understands and complies with ethical, legal, and regulatory requirements applicable to our business.

OCCASIONAL DUTIES:

1. Attend meetings, seminars, conferences to support Promega Marketing and European Sales by presenting seminars, assisting with tradeshow activities and related.

MANDATORY QUALIFICATIONS:

1. BS/MS/PhD degree in forensic science, molecular biology, cell biology, or related life science area.

2. 7 or more years lab experience with knowledge of Nucleic Acid extraction, quantification, normalization, and analysis, as well as associated equipment (e.g. capillary electrophoresis, qPCR, RT-PCR, next generation sequencing). Proven experience in the use of STR products and data analysis.

3. Proven software experience using programs including, but not limited to: GeneMapper®, Softgenetics’ GeneMarker and ChimerMarker softwares®, Windows, Word, Excel and PowerPoint.

4. Comfortable with giving presentations and speaking in front of large audiences with the ability to think quickly to effectively address customer questions.

5. Customer service skills with a dedication to customer support.

6. Excellent problem-solving skills.

7. Well organized, self-driven and able to prioritize workload and schedule, manage multiple projects, meet aggressive deadlines and work in an environment with frequent interruptions and changing priorities.

8. Ability to discuss fundamentals, principles and technical theory of experimental design, techniques, and results in a concise and professional manner.

9. Excellent verbal and written communication skills. Communicate with customers and staff via telephone, email and in person. Can write instructions and reports.

10. Experience with handling biological samples, some of which may be potentially infectious samples. Understanding of appropriate biosafety techniques.

11. Must possess a valid driver’s license and passport.

PREFERRED QUALIFICATIONS:

1. Clinical laboratory or related experience; next generation sequencing expertise; direct experience using Promega chemistries and/or competitive products preferred.

2. Proven ability to lead and contribute intellectually to team-directed, multi-disciplinary projects.

3. Prior experience in a position requiring customer interaction and product support within the life science or clinical industry (Technical Service, Sales, Marketing, Product Management, etc.).

PHYSICAL REQUIREMENTS:

1. Ability to lift and move packages weighing up to 50 lbs. required.

2. Ability to stand for extended periods of time.

3. Ability to drive.

4. Ability and willingness to maintain a domestic and international travel schedule up to 50%, occasionally on short notice.

5. Candidate will work out of home, preferably near a major airport.

 

Diversity is important at Promega. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.

 

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